Returns

Returns and refunds.

Two things can happen to an order, and they work a little differently.

Something is wrong with it

If your shea arrives damaged, smells rancid or is not what we described, send us a photo. We post you a replacement and you keep the pouch you have. Nothing to pay and no form to fill in.

You have changed your mind

You have 14 days from the day it arrives to tell us, and another 14 days to send it back. The pouch needs to be unopened with the seal unbroken. Once a seal is broken we cannot resell it for hygiene reasons, so please check the size you want before you open it.

We pay the return postage. Tell us it is coming back and we will send you the address.

Once it reaches us with the seal intact you get a full refund, including the original delivery charge, within 14 days and back to the card you paid with.

Your legal rights

None of this affects your statutory rights. Goods must be as described and of satisfactory quality, and you have 30 days from delivery to reject anything faulty for a full refund.

How to start

Reply to the receipt email Stripe sent you when you paid, with a photo if something arrived wrong. Our other details are on the contact page.

Last updated 5 September 2026.